CMS Software - Support

Products

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Case Studies

Canon DR-3080CII

Canon DR-3080CII, A4 document scanner capable of speeds between 30-40 ppm. Superior 24 bit colour imaging process with 256 level greyscale for both colour and black & white scanning. The Canon DR-3080CII scanner is ideal to solve you department scanning problems with enhanced image capabilities at a high speed.

Support Services

Overview | Hardware Support | Software Support | Log a fault call

For peace of mind and security

CMS currently offers, as part of our standard maintenance agreement, telephone and remote dial-in support. On site support agreements are also provided and the level of service we provide is defined in a Service Level Agreement (SLA). SLA's will be determined as part of the contract signing process and will be in line with client requirements

Help Desk

CMS operates a helpdesk facility where technical staff can respond to a support call and attempt to rectify any software issues. The Help Desk is operated during the normal working hours, Monday to Friday (excluding Bank Holidays) from 9.30a.m. to 5.30p.m.

The standard support contract includes:

Telephone and email support.
Information on new releases.
Updates/Upgrades of the software, where applicable.
Remote dial-in support is available for fast, efficient fault identification and problem resolution. In most cases will alleviate the need for onsite support.

Onsite Support

Will be provided when identified as part of the ongoing support contract and agreed within the terms of the Service Level Agreement (SLA).

We offer a range of software and hardware support services.

For further information on all the Customer Support Services Provided by CMS, contact us direct. You'll find our contact details here.