Through our team of experienced help desk engineers, we provide first and second level support for a wide range of products and solutions. We will diagnose the problem and, in most cases, resolve the problem in line with the agreed SLA (Service Level Agreement). If, for some reason, we are unable to resolve the issue ourselves we will escalate the problem to the relevant manufacturer to effect a quick resolution.
CMS Software is an accredited member of the Microsoft Partner Program. We are able to provide second and third line technical support to your IT staff for your Windows server applications and operating systems. For companies with limited IT staff resources we also provide first line support for those day to day problems.
We provide cover for a range of Microsoft Server operating systems & applications and workstation operating systems including:-
These are some of the software products that support:
BCM (Ford dealers)
We are able to provide full support for the Ford BCM system which can be added to the hardware/software support cover required.
SLA and Contracts
All of our contracts are tailored to meet our customer requirements and expectations. They include (Service Level Agreement) SLA’s ranging from Mon- Fri 09.00 to 17.00 with an 8+8 cover, up to 24/7 cover with a 2 hour response.
The various SLA’s available are agreed after consultation with CMS Software and can be mixed and matched according to your sites individual requirements and system setup.
For further information on all the Customer Support Services Provided by CMS, contact us direct. You'll find our contact details here.
CMS Software Ltd, 9 Saxon House,
Upminster Trading Park, Warley Street,
Upminster, Essex, RM14 3PJ
Tel: 01708 640382 Fax: 01708 640385
© CMS Software Ltd 1984 - 2011. Last updated 18 October 2012.
|CMS Software Ltd based in the UK is a leading provider of document scanning hardware and software solutions. CMS offer full consultation for your document management, scanning, archiving and retrieval requirements.CMS Software products and services include Canon & Fujitsu document scanners, electronic document distribution, electronic invoice approval, forms processing for invoices, statements, remittances and other related documents. Click here for our Terms and Conditions of Sale.|