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Case Study  



'The Hospital Pathology Department processes over 2000 patient test request cards every week.'

The Client’s Problem

The Queen Elizabeth Hospital is one of the biggest employers in the Greenwich area and serves a growing population of some 220,000 residents.


The hospital’s Pathology Department processed approximately 2,000 test request cards each week. The cards were indexed and filed manually in hard copy form, which was a labour intensive process, often prone to problems and errors. In addition the cards occupied valuable storage space and several cards were lost during this manual procedure.


Critically, patient care was at risk if clerical staff misread or mis-interpreted details prior to data entry into the Laboratory system. The processing of specimens within the laboratory was delayed and the precious time of highly skilled staff throughout the hospital was lost.


Our Solution

CMS Software recommended their TextStor Document Management system to store electronic copies of the cards.


A barcode attached to each card allows the Pathology Department to automatically scan and file electronic copies of the card.


These  electronic documents can now be instantly accessed from the Hospitals own Laboratory software,  saving hours of precious  time. Clinical details can also be interpreted by qualified staff, providing a much-improved customer service.


Queen Elizabeth Hospital has now rolled out Document Management to Biochemistry, Haematology, Transfusion, Microbiology, Histology and Cytology. Queen Elizabeth Pathology Department will evaluate the benefits of Adest’s indexing feature in providing easy access by staff to quality control and instrument maintenance records.


Business Benefits

  • Electronic storage releases valuable space
  • Easy access to critical information via WinPath LIMS system
  • Reduced risk of errors
  • More efficient use of skilled staff time
  • Higher quality interpretation of data
  • Improved patient confidence

“…CMS Software did what we expected and a whole lot more…the WinPath link proved to be very helpful…at a recent staff meeting the view was that the Laboratory cannot do without the software…”

John Pullicino, Pathology IS Manager


CMS Software Ltd.

Telephone: +(44) (0) 1708 640 382

Fax: +(44) (0) 1708 640385

Email: sales@cmssoft.co.uk

Web: http://www.cmssoft.co.uk 



You also download an Adobe Acrobat PDF version of this case study from here.


CMS Software Ltd, 10 Saxon House,

Upminster Trading Park, Warley Street,

Upminster, Essex, RM14 3PJ

Tel: 01708 640382  Fax: 01708 640385

CMS Software Ltd 1984 - 2017. Last updated 07 June 2017.

CMS Software Ltd based in the UK is a leading provider of document scanning hardware and software solutions. CMS offer full consultation for your document management, scanning, archiving and retrieval requirements.CMS Software products and services include Canon & Fujitsu document scanners, electronic document distribution, electronic invoice approval, forms processing for invoices, statements, remittances and other related documents.  Click here for our Terms and Conditions of Sale.