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Case Studies

  1. Healthcare
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                Case Study

 

'George Scobles held over 30,000 invoices and Proof of Deliveries.'

The Client’s Problem

George Scobles, located in South London, is a leading supplier of bathrooms, kitchens, tiles, plumbing and heating materials.

 

George Scobles management asked CMS Software Ltd to provide a document management solution which would reduce the growing mass of paperwork within the business – paperwork that was taking up valuable space and needing excessive time for filing and retrieval.

 

The company held more that 30,000 old invoices and delivery notes which were retained for a number of years. These documents occupied space which could otherwise have been used to store the equivalent of £100,000 worth of potentially profitable stock. Due to the location of the documents resolving customer queries was difficult, time consuming and costly.

Our Solution

CMS Software introduced Adest Document Manager along with the Optical Character Recognition (OCR) module. Scobles began by back scanning all old documents into the software.

 

A fast and simple automatic filing table, utilised information from their existing accounts system to validate the OCR values, was incorporated into the system and from this unique reference table, extra fields could be automatically populated.

Documents were successfully indexed at source, including some in poor condition which required manual intervention. All new documents carry simple bar codes to further improve the accuracy and speed of the indexing process.

 

The system has been applied successfully to all accounts documents including sales and purchase ledgers resulting in consistently fast and accurate resolution of customer queries. The additional storage space released by the use of Adest is now being used to stock increased product lines and customer service has been enhanced.

Business Benefits

  • Reduced administration cost
  • Improved cash flow
  • Faster resolution of customer queries
  • Higher levels of customer satisfaction
  • Additional product display space

“A very impressive and easy to use system, Adest has become far more valuable than we ever imagined”

Duane Pope, Account & IT Systems Supervisor

 

CMS Software Ltd.

Telephone: +(44) (0) 1708 640 382

Fax: +(44) (0) 1708 640385

Email: sales@cmssoft.co.uk

Web: http://www.cmssoft.co.uk 

 

 

You also download an Adobe Acrobat PDF version of this case study from here.

 

CMS Software Ltd, 9 Saxon House,

Upminster Trading Park, Warley Street,

Upminster, Essex, RM14 3PJ

Tel: 01708 640382  Fax: 01708 640385

© CMS Software Ltd 1984 - 2008. Last updated 22 February 2008.

 CMS Software Ltd based in the UK is a leading provider of document hardware and software solutions. CMS provides tailored solutions for scanning, data capture, archiving and retrieval of documents. Our services include document scanning, archiving, data entry, electronic document distribution, electronic invoice approval, forms data capture for invoices, statements, remittances and other related standard forms.